How can we help?

Write to support@7gens.me. We read every message and usually reply within two working days. Please include your iPhone or iPad model and the app version (Settings → About Pictly).

Common questions

Do I need an account?

No. Pictly works without sign-up. Your cards and boards live on your device.

How do I leave Talk mode?

Press and hold the lock in the corner — for two seconds unless you changed it in Settings → Exit lock. It is quiet on purpose, so your child stays in Talk mode.

AI drawing didn't work or looks wrong.

AI drawing needs an internet connection. If a drawing fails, you are not charged a credit. If it looks wrong, tap redraw and say what to fix, or keep your original photo as the card picture. Some photos, such as ones that show unsafe content, can be refused by the AI.

My purchase isn't showing.

Open Settings → AI credits and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.

How do I cancel Pictly Plus?

Open the iPhone Settings app → your name → Subscriptions → Pictly. You keep Plus until the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com.

A shared link doesn't open.

Shared links work for 30 days. Ask the sender for a new link or for the set as a file — files can be sent with AirDrop, Mail or Messages and never expire.

How do I delete my data?

Settings → Privacy & data → Delete All My Data. It removes everything from the device and from our servers. See our Privacy Policy.